Okami Luxe Clothing FAQs

Sizing

What size should I order?

To make sure that our beautiful Goddesses receive the correct size. 

Please review and follow the measuring instructions on the general sizing guide

 

to help you decide which size would be the best for you. If you still have questions, please feel free to reach out to us via email okamiluxeclothing@gmail.com

Tip: Be sure to review the fabric description of the merchandise. 

Payment

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. Sorry, we do not accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Order Info

We need 1-2 business day to process and complete your order.  You'll receive an email notification of your order status and a USPS tracking number. 

When Will My Order Ship?

All orders are processed and shipped via USPS Priority Mail within 2 business days. Once your package is shipped, expect domestic orders to arrive in 1-4 days, and international orders to arrive in 8-15 days.

How Do I Check My Order Status?

You can track your order with the USPS tracking number that was provided via email. 

Returns

Q: How long does it take to process my return?

A: Returns are processed 2 business days after we receive your the return merchandise

If you are not satisfied with your purchase or would like to return your items, please send your item(s) back to the address on the purchase order.

 

Please read the Return And Exchange Policy

You have 30 calendar days to return an item from the date you received it.

Your item must be in the original packaging.

Your items must be unworn, unwashed, and have original tags attached.

Your items must be free of stains, makeup, deodorant, or wear.

Any Bodysuits, swimwear, and undergarments are non-returnable.

Your item needs to have the receipt or proof of purchase.

 

Exchanges

Damaged Items, please take a photo of them, email us Okamiluxeclothing@gmail.com within 3 days of receipts. (Include the order Number along with a brief description in the email.) 

Defective, Incorrect, or Missing Items please email us Okamiluxeclothing@gmail.com within 3 days of receipt.(Include the order Number along with a brief description in the email.) 

 We will work with you to resolve any issues.